Contact Us

Telephone

213-248-2103

O&M Imports

117 W 9th Street, #407
Los Angeles, CA 90015

Email

Please use the contact form to send us an email.
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PRODUCT RETURNS

We will be happy to process your return request. Please fill in the form to request an RMA number. We will contact you with instructions how to return the merchandise.


Dead On ArrivalFaulty, please supply detailsOrder ErrorOther, please supply detailsReceived Wrong Item


YesNo

O & M Imports is 100% committed to your satisfaction of the high-quality handcrafted wines that we import. All of our wines are stored in a temperature-controlled environment and are in excellent condition upon leaving our facility. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please contact us here within 48 hours of receipt of your package(s) so we can file a claim with the shipping company. Please do not remove any of the damaged contents. If possible leave the package(s) as you found it on arrival and we will arrange to have the wine picked up in most cases. Temperature extremes can pose a threat to the overall quality of the wine. To this end, we do our best to monitor the weather and will delay shipping in known extremes of temperature whenever possible. However, O & M Imports cannot assume liability for wines that are overheated or frozen if weather changes occur during transit. All sales are final after purchased on www.omimports.la

Refused Shipments

Orders that are shipped and refused by the customer or returned by the shipping company as "unable to deliver" will be credited the cost of the product minus any and all shipping charges.

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